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Visitor Services Associate [full-time]

Title: Visitor Services Associate [full-time]

Division: Institutional Advancement

Reports to: Senior Officer for Donor Services

FSLA: Non-exempt

Date: March 7, 2017

Posting Duration: Until Filled


The Virginia Historical Society, one of the country’s leading historical organizations, is looking for a creative, motivated professional to join our frontline staff.  This position will be responsible for helping to fulfill the day to day operations involved with staffing the VHS reception desks, as well as the museum shop.  Responsibilities will include orienting visitors to the VHS, assisting customers with their purchases in the museum shop, helping maintain the online store, processing and fulfilling mail and web orders, as well as fulfilling other duties within the Institutional Advancement Division.  Those duties may include:  data entry, membership fulfillment, and staffing special events.  As well, this position will be scheduled to work weekends. The Virginia Historical Society is an equal opportunity employer.

Knowledge, skills, and abilities necessary

  • Customer service, sales, and cash handling skills
  • Experience with visual merchandising and creating retail displays preferred
  • Good computer skills.  Knowledge of Microsoft Office required.  Experience with HTML, web design, BlackBaud, or Luminate a plus.
  • Data entry skills
  • Able to stay on task in a busy and sometimes noisy environment
  • Undergraduate degree required

Physical Skills

  • Able to stand for long periods at the desk
  • Able to move quickly to assist customers and to retrieve merchandise from the back room stock
  • Able to lift 30 pounds

Salary and Benefits

  • Excellent package including 401(k) and health insurance
  • Paid Time Off accrued the first year as well as major holidays
  • Full-time position

To apply

Submit a resume to:

Matt Weber

Senior Officer for Donor Services

Virginia Historical Society

P.O. Box 7311

Richmond, VA 23221


No phone calls, please